What is Reserve Preorder?


Reserve Preorder allows you to preorder product from our most recent or current production run. With Reserve Preorder you can be sure to claim your SOLE product before it's even arrived in our warehouse.

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How does Reserve Preorder work?


You order your product to secure it, and receive a reservation code immediately upon payment. When your product is nearing our warehouse we open a confirmation window for that shipment. We contact you to redeem your reservation code, confirm your order and give us your delivery details. As soon as your product arrives we package it up and ship it straight out to you.

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Why should I participate?


The Reserve Preorder program allows you to get first dibs on SOLE products in high demand.

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When is shipping charged?


We collect your delivery details and calculate shipping charges when you redeem your reservation code in the confirmation window.

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When will I get my product?


For the most accurate estimate of delivery time, please select the size you want and see the alert message below the Preorder Now button on the Reserve Preorder product page.

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What is my Reserve Preorder reservation code?


When you place a Reserve Preorder, you will receive a unique reservation code by email upon completion of payment. Your reservation code is a code that you redeem at check out when we alert you that the confirmation window has opened and your order is nearing our warehouse. At the confirmation stage, we will ask you to reconfirm the specifics of your order and provide shipping details. Be sure to keep your reservation code safe.

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What is the confirmation window?


The confirmation window opens when product is nearing our warehouse. At this point, we contact you to can redeem your reservation code, reconfirm your order and provide shipping details.

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Are the Made for You Preorder and Reserve Preorder windows the same thing?


No. Made for You Preorder applies to products that have not been made yet. Made for You Preorder helps us more accurately forecast for colors and sizes in our factory production order. Factory production of Made for You Preorders can typically take 3 months. The Reserve Preorder window applies to product that is currently in production, or has already been made and is on the way to our warehouse.

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What if I change my mind?


With the Reserve Preorder return policy, you reserve the right to change to your mind! When the confirmation window opens for your product, you have the choice of confirming your order, using your reservation code as a credit to buy something else on our store, or adding it as a voucher to your SOLE Wallet to use at any time. Your reservation code will be valid for the full price of the product you buy. All reservation codes are non-refundable.

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What is the return/exchange policy?


Reserve Preorder reservation codes are non-refundable, but you reserve the right to change to your mind! When the confirmation window opens for your product, you have the choice of confirming your order, using your reservation code as a voucher to buy something else on our store, or adding it as a voucher to your SOLE Wallet to use at any time. Products ordered with the Reserve Preorder reservation code fall under the yoursole.com return policy and are eligible for exchange or store credit.

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What should I expect with text message alerts?


Text messages will only be sent regarding updates to your order. We will never ask for payment details or personal information via text. You can opt out of this at any time.

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