Contact Us

Need help? Reach out to our customer service.

Customer Service

HOURS: 9am - 5pm MT
Mon-Fri (excl. Holidays)

TOLL FREE: 1 (855) 949-7653

DIRECT*: (403) 204-0907

EMAIL: customerservice@yoursole.com

*Canadian number. Long distance or international charges may apply.

Mailing Address

SOLE

#141-10760 25th Street NE

Calgary, AB, T3N 0A1

Frequently Asked Questions

The answers to our customers' most common questions.

footbeds

Whats the difference between Active and Performance? Why are there no wide insoles with a met pad? Why are there no half sizes? More footbeds Questions

footwear

How long will it take for my footwear to mold? How do I wash & care for my sole custom footwear? Where is your footwear made? More footwear Questions

shipping

Can I track my shipment? How does free shipping work? How much does shipping cost? More shipping Questions

orders

What is the status of my order? When will my credit card be charged? Final Sale Policy More orders Questions
View all Frequently Asked Questions
132,372,429 corks collected
8,097 cork oak trees planted