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Customer Service
HOURS: 9am - 5pm MT
Mon-Fri (excl. Holidays)
TOLL FREE: 1 (855) 949-7653
DIRECT*: (403) 204-0907
EMAIL: customerservice@yoursole.com
*Canadian number. Long distance or international charges may apply.
Mailing Address
SOLE
#141-10760 25th Street NE
Calgary, AB, T3N 0A1
The answers to our customers' most common questions.
footbeds
Whats the difference between Active and Performance? Why are there no wide insoles with a met pad? Why are there no half sizes? More footbeds Questionsfootwear
How long will it take for my footwear to mold? How do I wash & care for my sole custom footwear? Where is your footwear made? More footwear Questionsshipping
Can I track my shipment? How does free shipping work? How much does shipping cost? More shipping Questions90 DAY FOOTBED GUARANTEE
At SOLE, we create footbeds that deliver unrivaled comfort and support. We not only stand behind the quality and performance of every footbed we make, but also the personal satisfaction of our customers.
Your SOLE footbeds are warranted against defects in materials or workmanship, but if you are not satisfied with your SOLE footbeds for any reason at all, simply return them to the point of purchase with your receipt within 90 days of the original purchase for a replacement or refund. If you purchased your footbeds from yoursole.com, please contact customer service at customerservice@yoursole.com for replacement and refund options.
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