DO I HAVE TO HEAT MOLD THE FOOTBEDS TO USE THEM?

No. You can place the footbeds in your footwear without heating them and they will adjust to your feet over time, usually a few days. Heating the footbeds first simply speeds up the customization process.

CAN I MOLD MY FOOTBEDS MORE THAN ONCE?

Yes. You can re-mold your footbeds up to 5 times without affecting the quality. Click here to see our footbed fitting instructions now.

IS IT POSSIBLE TO OVERHEAT MY FOOTBEDS TO THE POINT OF MELTING?

Yes. If you put SOLE in the oven while it is preheating, they will likely overheat and possibly melt. Make sure that the insoles are in the oven for 2-3 minutes maximum. By closely monitoring the amount of time the insoles are in the oven you will ensure they are sufficiently heated for molding, without getting overheated. Click here to see our footbed fitting instructions now.

WHAT IF THE OPTI-THERM INDICATOR FALLS OFF OR DOES NOT WORK?

The Opti-Therm Indicator is not crucial to the molding process. Preheat your oven to 200°F and place the insoles in the oven on the centre rack. Make sure that the insoles stay in the oven for no less than 2 minutes, and no longer than 3 minutes. By closely monitoring the amount of time the insoles are in the oven you will ensure they are sufficiently heated for molding, without getting overheated. Click here to see our footbed fitting instructions now.

CAN I HEAT UP MY FOOTBEDS IN MY MICROWAVE?

Absolutely not! If you try to use a microwave the insoles will be ruined. The reason for this is that a microwave does not heat evenly. If you do not have access to a conventional oven, place the insoles in your footwear without heating them. They will adapt to your feet over time, usually just a few days. Click here to see our footbed fitting instructions now.

SHOULD I WEAR SOCKS DURING THE MOLDING PROCESS?

It is up to your personal preference whether you wear socks during the molding process or not. We recommend replicating the combination of foot, sock, and footwear that you plan to use the insoles with. If you normally wear socks with this footwear, then wear socks during the molding process; if you do not normally wear socks, then avoid wearing socks while molding. Click here to see our footbed fitting instructions now.

SHOULD I REMOVE THE EXISTING FACTORY INSOLE BEFORE INSERTING MY SOLE CUSTOM FOOTBEDS IN MY SHOES?

If possible, yes. Leaving them in may interfere with the effectiveness of your new SOLE Custom Footbeds. If the factory insoles are not removable you can still use SOLE Custom Footbeds, but you may need to use a low volume model.

WHEN I HEATED MY FOOTBEDS THE TOES CURLED UP, SHOULD I USE THEM ANYWAY?

No. If the insole curls up in the oven, it usually means that they have been overheated, and have lost their supportive shape. If it has been less than 90 days from the date of purchase, we will replace them free of charge. If you purchased the insoles on yoursole.com, or directly over the phone, please contact us for an exchange. If you purchased them at a retail store or from your foot health professional's office, please contact them for a replacement.

I HAVE A HIGH-ARCHED FOOT, SHOULD I MOLD MY FOOTBEDS?

Try wearing the footbeds without molding them to see if that works for you. By not heating up the insoles, the arch area retains maximum rigidity, offering additional support. If you decide you would prefer to mold the insole, you can still do so by following the heat molding instructions.

WILL I SEE A DRAMATIC CHANGE IN SHAPE AFTER MOLDING?

SOLE Custom Footbeds mold to your unique feet, but retain their orthopedic shape, so there may not appear to be a dramatic difference. How different they look after molding depends on the unique combination of your feet and footwear.

I AM IN BETWEEN SHOE SIZES (I.E. WOMEN'S 8.5) WHAT SIZE FOOTBED SHOULD I ORDER?

Order an insole that is one half size larger than your shoe size. For example, if you wear a Women's 8.5 shoe, order a Women's 9 footbed. Line up the heels of the factory-supplied insole with your new SOLE Custom Footbeds, and using the insole from your shoe as a guide, trace the toe area. Then use scissors to trim the footbeds. Click here to view our size chart.

PLEASE NOTE: Only trim the toe end and take care not to cut them too short! Fraying of the Thinsulate™ layer may occur when trimming insulated Footbeds (Insulated Ultra, Insulated Response, Signature CD Thin). Some fraying is expected and will not affect the function or integrity of the product.

I HAVE WIDE FEET, WHAT SIZE FOOTBED SHOULD I ORDER?

We recommend you try a pair of our Wide footbeds which are specifically designed to fit seamlessly into wide and natural splay footwear, and come in a range of thicknesses with different levels of cushioning. Order your Wide footbed in your usual shoe size. Our Wide footbeds include all the same essential elements of the SOLE signature supportive shape, with a wider forefoot area to avoid your toes rubbing against the edge of the footbed in your wide shoes.

MY NEW FOOTBEDS ARE A LITTLE BIT TOO LARGE FOR MY FOOTWEAR. CAN I TRIM THEM SO THEY FIT BETTER?

Yes you can. To make sure you do not cut them too short, line up the heel of the factory-supplied insole with your new SOLE Custom Footbeds, and using the insole from your shoe as a guide, trace the toe area. Then use scissors to trim the footbeds.

PLEASE NOTE: Only trim the toe end and take care not to cut them too short! Fraying of the Thinsulate™ layer may occur when trimming insulated Footbeds (Insulated Ultra, Insulated Response, Signature CD Thin). Some fraying is expected and will not affect the function or integrity of the product.

HOW LONG CAN I EXPECT MY FOOTBEDS LAST?

Under normal use conditions, SOLE Custom Footbeds should last at least as long as the footwear you are putting them in. Most users find that their footbeds outlast multiple pairs of shoes before they need replacing.

HOW DO I WASH & CARE FOR MY FOOTBEDS?

To clean your footbeds, we advise that you remove the footbeds from your footwear, and wipe them with a damp cloth and a mild detergent, and allow them to air dry. If your footbeds get wet during use, remove them from your footwear and allow them to air dry.

PLEASE NOTE: Because of the temperature-sensitive nature of our footbeds, please do not leave them in high-heat conditions for extended periods, like inside a vehicle on a hot day, or in any kind of direct sunlight.

WHERE ARE SOLE CUSTOM FOOTBEDS MADE?

Our footbeds are designed with love and care in Vancouver, Canada, and manufactured in South Korea.

CORK OR EVA?

EVA is an incredibly durable and resilient material that can withstand high-intesity use and retains its shape over a long period of time.

Cork is environmentally sustainable, naturally shock absorbing and moisture-wicking and molds quickly to your unique foot shape.

My cork footbeds squeak inside my shoes. What can I do about that?

Some shoes cause squeaking if there is a foam or rubbery material that rubs against the bottom of SOLE footbeds made with recycled cork. Customers have had success using solutions like baby powder or anything that creates a barrier between the shoe and the bottom of the insole.