DO I HAVE TO HEAT MOULD THE FOOTBEDS TO USE THEM?
CAN I MOULD MY FOOTBEDS MORE THAN ONCE?
IS IT POSSIBLE TO OVERHEAT MY FOOTBEDS TO THE POINT OF MELTING?
WHAT IF THE OPTI-THERM INDICATOR FALLS OFF OR DOES NOT WORK?
CAN I HEAT UP MY FOOTBEDS IN MY MICROWAVE?
SHOULD I WEAR SOCKS DURING THE MOULDING PROCESS?
SHOULD I REMOVE THE EXISTING FACTORY INSOLE BEFORE INSERTING MY SOLE CUSTOM FOOTBEDS IN MY SHOES?
WHEN I HEATED MY FOOTBEDS THE TOES CURLED UP, SHOULD I USE THEM ANYWAY?
I HAVE A HIGH-ARCHED FOOT, SHOULD I MOULD MY FOOTBEDS?
WILL I SEE A DRAMATIC CHANGE IN SHAPE AFTER MOULDING?
I AM IN BETWEEN SHOE SIZES (I.E. WOMEN'S 8.5) WHAT SIZE FOOTBED SHOULD I ORDER?
I HAVE WIDE FEET, WHAT SIZE FOOTBED SHOULD I ORDER?
MY NEW FOOTBEDS ARE A LITTLE BIT TOO LARGE FOR MY FOOTWEAR. CAN I TRIM THEM SO THEY FIT BETTER?
HOW LONG CAN I EXPECT MY FOOTBEDS LAST?
HOW DO I WASH & CARE FOR MY FOOTBEDS?
WHERE ARE SOLE CUSTOM FOOTBEDS MADE?
CORK OR EVA?
No. You can place the footbeds in your footwear without heating them and they will adjust to your feet over time, usually a few days. Heating the footbeds first simply speeds up the customization process.
CLOSEYes. You can re-mould your footbeds up to 5 times without affecting the quality. Click here to see our footbed fitting instructions now.
CLOSEYes. If you put SOLE in the oven while it is preheating, they will likely overheat and possibly melt. Make sure that the insoles are in the oven for 2-3 minutes maximum. By closely monitoring the amount of time the insoles are in the oven you will ensure they are sufficiently heated for moulding, without getting overheated. Click here to see our footbed fitting instructions now.
CLOSEThe Opti-Therm Indicator is not crucial to the moulding process. Preheat your oven to 200°F and place the insoles in the oven on the centre rack. Make sure that the insoles stay in the oven for no less than 2 minutes, and no longer than 3 minutes. By closely monitoring the amount of time the insoles are in the oven you will ensure they are sufficiently heated for moulding, without getting overheated. Click here to see our footbed fitting instructions now.
CLOSEAbsolutely not! If you try to use a microwave the insoles will be ruined. The reason for this is that a microwave does not heat evenly. If you do not have access to a conventional oven, place the insoles in your footwear without heating them. They will adapt to your feet over time, usually just a few days. Click here to see our footbed fitting instructions now.
CLOSEIt is up to your personal preference whether you wear socks during the moulding process or not. We recommend replicating the combination of foot, sock, and footwear that you plan to use the insoles with. If you normally wear socks with this footwear, then wear socks during the moulding process; if you do not normally wear socks, then avoid wearing socks while moulding. Click here to see our footbed fitting instructions now.
CLOSEIf possible, yes. Leaving them in may interfere with the effectiveness of your new SOLE Custom Footbeds. If the factory insoles are not removable you can still use SOLE Custom Footbeds, but you may need to use a low volume model.
CLOSENo. If the insole curls up in the oven, it usually means that they have been overheated, and have lost their supportive shape. If it has been less than 90 days from the date of purchase, we will replace them free of charge. If you purchased the insoles on yoursole.com, or directly over the phone, please contact us for an exchange. If you purchased them at a retail store or from your foot health professional's office, please contact them for a replacement.
CLOSETry wearing the footbeds without moulding them to see if that works for you. By not heating up the insoles, the arch area retains maximum rigidity, offering additional support. If you decide you would prefer to mould the insole, you can still do so by following the heat moulding instructions.
CLOSESOLE Custom Footbeds mould to your unique feet, but retain their orthopedic shape, so there may not appear to be a dramatic difference. How different they look after moulding depends on the unique combination of your feet and footwear.
CLOSEOrder an insole that is one half size larger than your shoe size. For example, if you wear a Women's 8.5 shoe, order a Women's 9 footbed. Line up the heels of the factory-supplied insole with your new SOLE Custom Footbeds, and using the insole from your shoe as a guide, trace the toe area. Then use scissors to trim the footbeds. Click here to view our size chart.
PLEASE NOTE: Only trim the toe end and take care not to cut them too short! Fraying of the Thinsulate™ layer may occur when trimming insulated Footbeds (Insulated Ultra, Insulated Response, Signature CD Thin). Some fraying is expected and will not affect the function or integrity of the product.
CLOSEOrder an insole that is a full size larger than your shoe size. For example, if you wear a size 11EE, purchase size 12 footbeds. Line up the heel of the factory-supplied insole with your new SOLE Custom Footbeds, and using the insole from your shoe as a guide, trace the toe area. Then use scissors to trim the insoles. If your foot is larger than EEE, purchase insoles that are two sizes larger and follow the same process to trim them to length.
PLEASE NOTE: Only trim the toe end and take care not to cut them too short! Fraying of the Thinsulate™ layer may occur when trimming insulated Footbeds (Insulated Ultra, Insulated Response, Signature CD Thin). Some fraying is expected and will not affect the function or integrity of the product.
CLOSEYes you can. To make sure you do not cut them too short, line up the heel of the factory-supplied insole with your new SOLE Custom Footbeds, and using the insole from your shoe as a guide, trace the toe area. Then use scissors to trim the footbeds.
PLEASE NOTE: Only trim the toe end and take care not to cut them too short! Fraying of the Thinsulate™ layer may occur when trimming insulated Footbeds (Insulated Ultra, Insulated Response, Signature CD Thin). Some fraying is expected and will not affect the function or integrity of the product.
CLOSEUnder normal use conditions, SOLE Custom Footbeds should last at least as long as the footwear you are putting them in. Most users find that their footbeds outlast multiple pairs of shoes before they need replacing.
CLOSETo clean your footbeds, we advise that you remove the footbeds from your footwear, and wipe them with a damp cloth and a mild detergent, and allow them to air dry. If your footbeds get wet during use, remove them from your footwear and allow them to air dry.
PLEASE NOTE: Because of the temperature-sensitive nature of our footbeds, please do not leave them in high-heat conditions for extended periods, like inside a vehicle on a hot day, or in any kind of direct sunlight.
CLOSEOur footbeds are manufactured with love and care in South Korea.
CLOSEEVA is an incredibly durable and resilient material that can withstand high-intesity use and retains its shape over a long period of time.
Cork is environmentally sustainable, naturally shock absorbing and moisture-wicking and molds quickly to your unique foot shape.
CLOSE
CONTACT US
SOLE
#141, 10760, 25th Street NE
Calgary, AB, T3N 0A1
HOURS
8am - 4pm MST
TOLL FREE 1 (855) 949-7653
DIRECT* (403) 204-0907
EMAIL customerservice@yoursole.com
*Canadian number. Long distance or international charges may apply.
Follow these easy steps to find your perfect SOLE footbed match.
The thickness of the footbed you choose is dependent on the volume of your shoe type. How does your shoe fit? Please select one.
TIGHT-FITTING FOOTWEAR Low profile footwear with thin or no factory insoles such as slim-fitting dress shoes, casual shoes, slim running shoes, cycling shoes and cleats. Low profile footwear with thin or no factory insoles such as slim-fitting dress shoes, casual shoes, slim running shoes, cycling shoes and cleats. MEDIUM-FITTING FOOTWEAR Average-volume footwear and shoes with standard factory insoles such as running shoes, sneakers, basketball shoes, tennis shoes, loafers and casual shoes. Average-volume footwear and shoes with standard factory insoles such as running shoes, sneakers, basketball shoes, tennis shoes, loafers and casual shoes. LOOSE-FITTING FOOTWEAR Footwear with wiggle room and thick factory insoles such as hiking boots, work boots, loose-fitting running shoes and winter boots. Footwear with wiggle room and thick factory insoles such as hiking boots, work boots, loose-fitting running shoes and winter boots.
SOLE now offers footbeds with a built-in metatarsal pad. This is an added element of forefoot support that sits under the transverse arch, the arch behind the ball of the foot that runs across the width of the foot. It lifts and separates toes, putting them back into their natural resting position, to relieve pressure and pain in the area that can be caused by issues such as Morton's neuroma and metatarsalgia. This added support also increases circulation and reduces discomfort caused by ill-fitting footwear.
Follow these easy steps to find your perfect SOLE footbed match.
The thickness of the footbed you choose is dependent on the volume of your shoe type. How does your shoe fit? Please select one.
TIGHT-FITTING FOOTWEAR Ideal for low profile footwear with thin or no factory insoles and slim-fitting footwear such as cycling shoes, cleats, running shoes, dress shoes and casual shoes. MEDIUM-FITTING FOOTWEAR Ideal for most average-volume footwear and shoes with standard factory insoles such as running shoes, sneakers, basketball shoes, tennis shoes, loafers and casual shoes. LOOSE-FITTING FOOTWEAR Ideal for footwear with wiggle room thick factory insoles and a wider shape such as hiking boots, work boots, loose-fitting running shoes and winter boots.
Follow these easy steps to find your perfect SOLE footbed match.
The thickness of the footbed you choose is dependent on the volume of your shoe type. How does your shoe fit? Please select one.
TIGHT-FITTING FOOTWEAR Low profile footwear with thin or no factory insoles such as slim-fitting dress shoes, casual shoes, slim running shoes, cycling shoes and cleats. Low profile footwear with thin or no factory insoles such as slim-fitting dress shoes, casual shoes, slim running shoes, cycling shoes and cleats. MEDIUM-FITTING FOOTWEAR Average-volume footwear and shoes with standard factory insoles such as running shoes, sneakers, basketball shoes, tennis shoes, loafers and casual shoes. Average-volume footwear and shoes with standard factory insoles such as running shoes, sneakers, basketball shoes, tennis shoes, loafers and casual shoes. LOOSE-FITTING FOOTWEAR Footwear with wiggle room and thick factory insoles such as hiking boots, work boots, loose-fitting running shoes and winter boots. Footwear with wiggle room and thick factory insoles such as hiking boots, work boots, loose-fitting running shoes and winter boots.
SOLE now offers footbeds with a built-in metatarsal pad. This is an added element of forefoot support that sits under the transverse arch, the arch behind the ball of the foot that runs across the width of the foot. It lifts and separates toes, putting them back into their natural resting position, to relieve pressure and pain in the area that can be caused by issues such as Morton's neuroma and metatarsalgia. This added support also increases circulation and reduces discomfort caused by ill-fitting footwear.
CONTACT US
SOLE
#141, 10760, 25th Street NE
Calgary, AB, T3N 0A1
HOURS
8am - 4pm MST
TOLL FREE 1 (855) 949-7653
DIRECT* (403) 204-0907
EMAIL customerservice@yoursole.com
*Canadian number. Long distance or international charges may apply.
All SOLE footbeds are backed by our 90 day footbed guarantee. If you don’t love them for any reason, contact our customer service team for a full refund.
Shop now
90 DAY FOOTBED GUARANTEE
At SOLE, we create footbeds that deliver unrivaled comfort and support. We not only stand behind the quality and performance of every footbed we make, but also the personal satisfaction of our customers.
Your SOLE footbeds are warranted against defects in materials or workmanship, but if you are not satisfied with your SOLE footbeds for any reason at all, simply return them to the point of purchase with your receipt within 90 days of the original purchase for a replacement or refund. If you purchased your footbeds from yoursole.com, please contact customer service at customerservice@yoursole.com for replacement and refund options.
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