HOW DO I RETURN SOLE FOOTBEDS?
HOW DO I RETURN SOLE FOOTWEAR?
HOW WILL I BE REFUNDED FOR MY CANCELLED OR RETURNED ORDER?
HOW DO I EXCHANGE MY ITEM?
I THINK MY PRODUCT IS DEFECTIVE, WHAT DO I DO?
CAN I CHECK MY RETURN STATUS?
CAN I EXCHANGE MY ITEM AT A RETAIL STORE?
CAN I DONATE MY RETURNED OR EXCHANGED PRODUCT DIRECTLY TO SOLES4SOULS?
WHAT IS THE POLICY FOR INTERNATIONAL RETURNS (OUTSIDE CANADA OR USA)?
Holiday Return Policy
HOW DO I RETURN SOLE FOOTBEDS?
For items purchased at a retail location, please bring the product and receipt back to the point of purchase within 90 days for replacement or refund.
For all product purchased directly from yoursole.com please contact customer service.
Our customer service team will issue you a Return Authorization (RA) number. Package up your item and clearly label it with your RA number. We are not responsible for items before we receive them, so you might want to ship your return via registered or insured mail.
Orders placed with gift cards or reservation codes are eligible for exchange or store credit.
CLOSEHOW WILL I BE REFUNDED FOR MY CANCELLED OR RETURNED ORDER?
If your order is cancelled before it is shipped, no refund is required because your credit card had not yet been charged. For orders that do require a refund, the full amount will be credited back to your card, excluding shipping. Please allow up to 10 days for the refund to show up.
Orders placed with gift cards or reservation codes are eligible for exchange or store credit.
CLOSEHOW DO I EXCHANGE MY ITEM?
For items purchased at a retail location, please bring the product and receipt back to the point of purchase within 90 days for replacement or refund.
For all product purchased directly from yoursole.com please contact customer service.
Our customer service team will issue you a Return Authorization (RA) number. Package up your item and clearly label it with your RA number. We are not responsible for items before we receive them, so you might want to ship your return via registered or insured mail.
CLOSEI THINK MY PRODUCT IS DEFECTIVE, WHAT DO I DO?
If you believe that your product has a factory defect please contact customer service. We are unable to perform repairs, but we will do our best to replace the defective item with currently stocked product.
Products suffering from excessive wear and tear, incorrect care, or that have simply worn out from extended use are not covered by our guarantee.
CLOSECAN I CHECK MY RETURN STATUS?
You can view the status of your return in the Your Orders section of Your SOLE Account.
CLOSECAN I EXCHANGE MY ITEM AT A RETAIL STORE?
If you purchased your item from a retail store, you should be able to exchange it there. If it was purchased from yoursole.com, you cannot exchange it at a store.
CLOSECAN I DONATE MY RETURNED OR EXCHANGED PRODUCT DIRECTLY TO SOLES4SOULS?
Yes, you can. This will not effect your return or exchange in any way. To make sure your item qualifies, please contact customer service.
Please note: Soles4Soles only collects footwear in the United States.
CLOSEHOW DO I RETURN SOLE FOOTWEAR?
Returns of unworn footwear purchased on yoursole.com are accepted within 30 days of the date of purchase. All returns must be marked with a valid Return Authorization (RA) number. To arrange for an RA number, call or email SOLE Customer Service at 1 (855) 949-7653 or customerservice@yoursole.com.
If you purchased your SOLE footwear at a retail location, please contact them directly for more information on their return policy.
Orders placed with gift cards or reservation codes are eligible for exchange or store credit.
CLOSEWHAT IS THE POLICY FOR INTERNATIONAL RETURNS (OUTSIDE CANADA OR USA)?
All International orders are final sale and do not qualify for refunds or exchanges.
CLOSEHoliday Return Policy
For gifts purchased between November 1 and December 24, 2021, we are pleased to extend our normal 90 Day Footbed Guarantee to March 31, and our footwear return policy to January 31. Other terms and conditions of the policies will apply. Footwear must be returned in unworn condition to qualify.
CLOSEWhich footbed is best for me?
Follow these easy steps to find your perfect SOLE footbed match.
Footwear type
The thickness of the footbed you choose is dependent on the volume of your shoe type. How does your shoe fit? Please select one.
TIGHT-FITTING FOOTWEAR Low profile footwear with thin or no factory insoles such as slim-fitting dress shoes, casual shoes, slim running shoes, cycling shoes and cleats. Low profile footwear with thin or no factory insoles such as slim-fitting dress shoes, casual shoes, slim running shoes, cycling shoes and cleats. MEDIUM-FITTING FOOTWEAR Average-volume footwear and shoes with standard factory insoles such as running shoes, sneakers, basketball shoes, tennis shoes, loafers and casual shoes. Average-volume footwear and shoes with standard factory insoles such as running shoes, sneakers, basketball shoes, tennis shoes, loafers and casual shoes. LOOSE-FITTING FOOTWEAR Footwear with wiggle room and thick factory insoles such as hiking boots, work boots, loose-fitting running shoes and winter boots. Footwear with wiggle room and thick factory insoles such as hiking boots, work boots, loose-fitting running shoes and winter boots.
Met pad support
SOLE now offers footbeds with a built-in metatarsal pad. This is an added element of forefoot support that sits under the transverse arch, the arch behind the ball of the foot that runs across the width of the foot. It lifts and separates toes, putting them back into their natural resting position, to relieve pressure and pain in the area that can be caused by issues such as Morton's neuroma and metatarsalgia. This added support also increases circulation and reduces discomfort caused by ill-fitting footwear.
Would you like to include Met Pad options?
Which footbed is best for me?
Follow these easy steps to find your perfect SOLE footbed match.
Footwear type
The thickness of the footbed you choose is dependent on the volume of your shoe type. How does your shoe fit? Please select one.
TIGHT-FITTING FOOTWEAR Ideal for low profile footwear with thin or no factory insoles and slim-fitting footwear such as cycling shoes, cleats, running shoes, dress shoes and casual shoes. MEDIUM-FITTING FOOTWEAR Ideal for most average-volume footwear and shoes with standard factory insoles such as running shoes, sneakers, basketball shoes, tennis shoes, loafers and casual shoes. LOOSE-FITTING FOOTWEAR Ideal for footwear with wiggle room thick factory insoles and a wider shape such as hiking boots, work boots, loose-fitting running shoes and winter boots.
Which footbed is best for me?
Follow these easy steps to find your perfect SOLE footbed match.
Footwear type
The thickness of the footbed you choose is dependent on the volume of your shoe type. How does your shoe fit? Please select one.
TIGHT-FITTING FOOTWEAR Low profile footwear with thin or no factory insoles such as slim-fitting dress shoes, casual shoes, slim running shoes, cycling shoes and cleats. Low profile footwear with thin or no factory insoles such as slim-fitting dress shoes, casual shoes, slim running shoes, cycling shoes and cleats. MEDIUM-FITTING FOOTWEAR Average-volume footwear and shoes with standard factory insoles such as running shoes, sneakers, basketball shoes, tennis shoes, loafers and casual shoes. Average-volume footwear and shoes with standard factory insoles such as running shoes, sneakers, basketball shoes, tennis shoes, loafers and casual shoes. LOOSE-FITTING FOOTWEAR Footwear with wiggle room and thick factory insoles such as hiking boots, work boots, loose-fitting running shoes and winter boots. Footwear with wiggle room and thick factory insoles such as hiking boots, work boots, loose-fitting running shoes and winter boots.
Met pad support
SOLE now offers footbeds with a built-in metatarsal pad. This is an added element of forefoot support that sits under the transverse arch, the arch behind the ball of the foot that runs across the width of the foot. It lifts and separates toes, putting them back into their natural resting position, to relieve pressure and pain in the area that can be caused by issues such as Morton's neuroma and metatarsalgia. This added support also increases circulation and reduces discomfort caused by ill-fitting footwear.
Would you like to include Met Pad options?
TRY RISK FREE
All SOLE footbeds are backed by our 90 day footbed guarantee. If you don’t love them for any reason, contact our customer service team for a full refund.
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