What is Made for You?


Made for You is a preordering system that allows us to more accurately forecast demand on product, cutting down on waste and helping to fund the production of the products. It also offers a discount to the customers. We win, you win, the planet wins.

CLOSE

How does Made for You work?


You order your product now and pay the discounted Made for You Preorder rate. You receive a Made for You reservation code. We then make your product (production can take up to 3 months). When your product has been made and leaves the factory, we open a confirmation window for that shipment. We contact you to redeem your reservation code to confirm your order and give us your delivery details. Your product will take 4-6 weeks to get to our warehouse once it leaves the factory. As soon as it arrives we package it up and ship it straight out to you.

CLOSE

Why should I participate?


The Made for You program will help support a more sustainable production model that avoids deadstock and unnecessary waste. Because you're willing to wait, we'll give you your product at a discounted rate.

CLOSE

When are shipping and taxes charged?


We collect your delivery details and calculate shipping and tax charges when you redeem your Made for You reservation code, once the product has left the factory. In most cases shipping is free, but if you choose expedited shipping, your card will be charged once the order is shipped from our warehouse.

CLOSE

When will I get my product?


Your product could take up to 3 months to manufacture, a further 4-6 weeks to ship from our factory in South Korea to our warehouse, and regular shipping times of 3-7 business days from our warehouse to you.

CLOSE

What is my Made for You reservation code?


When you place a Made for You Preorder, you will receive a unique Made for You reservation code by email upon completion of payment. Your reservation code is a code that you redeem at check out when we alert you that the confirmation window has opened and your order has left the factory. At the confirmation stage, we will ask you to reconfirm the specifics of your order and provide shipping details. Be sure to keep your reservation code safe.

CLOSE

What is the confirmation window?


The confirmation window is open when product is on the way to our warehouse. At this point, you can redeem your Made for You reservation code, reconfirm your order and provide shipping details. Estimated delivery time from factory to our warehouse is 4-6 weeks.

CLOSE

Are the Made for You Preorder and Public Preorder windows the same thing?


No. Made for You Preorder applies to products that have not been made yet. Made for You Preorder helps us more accurately forecast for colors and sizes in our factory production order. Factory production of Made for You Preorders can typically take 3 months. Because you're willing to wait, Made for You Preorder products are available at a discounted rate. The Public Preorder window applies to product that has already been made, and is on the way to our warehouse. During the Public Preorder window, estimated delivery time from factory to our warehouse is 4-6 weeks.

CLOSE

What if I change my mind?


With the Made for You return policy, you reserve the right to change your mind! When the confirmation window opens for your product, you have the choice of confirming your order, using your Made for You reservation code as a credit to buy something else on our store, or adding it as a voucher to your SOLE Wallet to use at any time. Your Made for You reservation code will be valid for the full price of the product you buy, rather than the discounted rate you paid. For example, if you purchase a product valued at $100 for a discounted Made for You Preorder rate of $75, your reservation code will be valued at $100, the full value of the product. Made For You reservation codes are non-refundable.

CLOSE

What is the return/exchange policy?


Made For You reservation codes are non-refundable, but you reserve the right to change your mind! When the confirmation window opens for your product, you have the choice of confirming your order, using your reservation code as a voucher to buy something else on our store, or adding it as a voucher to your SOLE Wallet to use at any time. Your reservation code will be valid for the full price of the product you buy, rather than the discounted rate you paid. Products ordered with the Made for You reservation code fall under the yoursole.com return policy and are eligible for exchange or store credit.

CLOSE

What should I expect with text message alerts?


Text messages will only be sent regarding updates to your order. We will never ask for payment details or personal information via text. You can opt out of this at any time.

CLOSE

Can I use gift cards/discount codes toward a Made for You order?


Gift cards, discount codes, SOLE Wallet credits and other promotional offers cannot be used toward Made for You preorders.

CLOSE