WHAT IS THE STATUS OF MY ORDER?


You can view your order status in the Your Orders section of Your SOLE Account.

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CAN I VIEW MY ORDER HISTORY?


You can view your order history in the Your Orders section of Your SOLE Account.

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WHERE IS MY ORDER NUMBER?


Your order number is listed in the Your Orders section of Your SOLE Account.

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WHY WAS I CHARGED SALES TAX?


Sales tax is determined automatically depending on your region. If you have questions about your bill, please call customer service.

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WHY WAS MY ORDER DECLINED?


Your order might have been declined due to insufficent funds on your credit card, or an error processing your payment. If you are having trouble completing your order, please contact customer service.

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WHEN WILL MY CREDIT CARD BE CHARGED?


Your card is not charged until your order ships from our warehouse. However, you may notice a credit card authorization notice at the time you place your order.

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I HAVEN'T RECEIVED AN ORDER CONFIRMATION EMAIL, WHAT'S UP?


There may have been a problem processing your credit card, or other complication with your order. Please contact customer service and we will be glad to help resolve any issues.

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HOW DO I CANCEL MY ORDER?


Call customer service to cancel your order.

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WHICH METHODS OF PAYMENT DO YOU ACCEPT?


Visa, Mastercard, American Express, and Discover. Sorry, we do not accept Paypal.

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WHICH CURRENCY DO YOU USE IN YOUR WEB STORE?


Depending on which region you are shopping from, we use different currencies. Our American region uses United States Dollars (USD), Canadian region uses Canadian Dollars (CAD), and our UK region uses British Pounds (GBP).

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CAN I BUY A SOLD OUT ITEM?


No, but you can add the item to your favourites list in Your SOLE Account. Once you've signed in, click on the heart next to the item to add it. Once it is back in stock we will notify you via email.

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WHAT IF AN ITEM I JUST BOUGHT GOES ON SALE?


Within two weeks of the purchase date we offer price protection, refunding the difference between the price you paid and the price now available.

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CAN I PLACE AN ORDER BY PHONE?


Yes, you can. Please call customer service to place your order.

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CAN I MAIL YOU MY ORDER?


Sorry, we do not accept orders sent via regular mail.

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CAN I SEND AN ITEM AS A GIFT? IF SO, HOW DOES IT WORK?


Yes, you can. During checkout click on the THIS ITEM IS A GIFT button. You can ship to a different address and we'll make sure no pricing information is visible to the recipient. Sorry, but we don't offer gift wrapping service.

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DO YOU OFFER GIFT CERTIFICATES?


Yes, we do! You may purchase them here.

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