WHAT IS THE STATUS OF MY ORDER?
CAN I VIEW MY ORDER HISTORY?
WHERE IS MY ORDER NUMBER?
WHY WAS I CHARGED SALES TAX?
WHY WAS MY ORDER DECLINED?
WHEN WILL MY CREDIT CARD BE CHARGED?
I HAVEN'T RECEIVED AN ORDER CONFIRMATION EMAIL, WHAT'S UP?
HOW DO I CANCEL MY ORDER?
WHICH METHODS OF PAYMENT DO YOU ACCEPT?
WHICH CURRENCY DO YOU USE IN YOUR WEB STORE?
CAN I BUY A SOLD OUT ITEM?
WHAT IF AN ITEM I JUST BOUGHT GOES ON SALE?
CAN I PLACE AN ORDER BY PHONE?
CAN I MAIL YOU MY ORDER?
CAN I SEND AN ITEM AS A GIFT? IF SO, HOW DOES IT WORK?
DO YOU OFFER GIFT CERTIFICATES?
You can view your order status in the Your Orders section of Your SOLE Account.
CLOSEYou can view your order history in the Your Orders section of Your SOLE Account.
CLOSEYour order number is listed in the Your Orders section of Your SOLE Account.
CLOSESales tax is determined automatically depending on your region. If you have questions about your bill, please call customer service.
CLOSEYour order might have been declined due to insufficent funds on your credit card, or an error processing your payment. If you are having trouble completing your order, please contact customer service.
CLOSEYour card is not charged until your order ships from our warehouse. However, you may notice a credit card authorization notice at the time you place your order.
CLOSEThere may have been a problem processing your credit card, or other complication with your order. Please contact customer service and we will be glad to help resolve any issues.
CLOSEVisa, Mastercard, American Express, and Discover. Sorry, we do not accept Paypal.
CLOSEDepending on which region you are shopping from, we use different currencies. Our American region uses United States Dollars (USD), Canadian region uses Canadian Dollars (CAD), and our UK region uses British Pounds (GBP).
CLOSENo, but you can add the item to your favourites list in Your SOLE Account. Once you've signed in, click on the heart next to the item to add it. Once it is back in stock we will notify you via email.
CLOSEWithin two weeks of the purchase date we offer price protection, refunding the difference between the price you paid and the price now available.
CLOSEYes, you can. Please call customer service to place your order.
CLOSEYes, you can. During checkout click on the THIS ITEM IS A GIFT button. You can ship to a different address and we'll make sure no pricing information is visible to the recipient. Sorry, but we don't offer gift wrapping service.
CLOSE
CONTACT US
SOLE
608 Crescent Circle
Great Falls, MT, 59404
HOURS
8am - 5pm MST
TOLL FREE 1 (855) 949-7653
DIRECT* (403) 204-0907
EMAIL customerservice@yoursole.com
*Canadian number. Long distance or international charges may apply.
Follow these easy steps to find your perfect SOLE footbed match.
The thickness of the footbed you choose is dependent on the volume of your shoe type. How does your shoe fit? Please select one.
TIGHT-FITTING FOOTWEAR Low profile footwear with thin or no factory insoles such as slim-fitting dress shoes, casual shoes, slim running shoes, cycling shoes and cleats. Low profile footwear with thin or no factory insoles such as slim-fitting dress shoes, casual shoes, slim running shoes, cycling shoes and cleats. MEDIUM-FITTING FOOTWEAR Average-volume footwear and shoes with standard factory insoles such as running shoes, sneakers, basketball shoes, tennis shoes, loafers and casual shoes. Average-volume footwear and shoes with standard factory insoles such as running shoes, sneakers, basketball shoes, tennis shoes, loafers and casual shoes. LOOSE-FITTING FOOTWEAR Footwear with wiggle room and thick factory insoles such as hiking boots, work boots, loose-fitting running shoes and winter boots. Footwear with wiggle room and thick factory insoles such as hiking boots, work boots, loose-fitting running shoes and winter boots.
SOLE now offers footbeds with a built-in metatarsal pad. This is an added element of forefoot support that sits under the transverse arch, the arch behind the ball of the foot that runs across the width of the foot. It lifts and separates toes, putting them back into their natural resting position, to relieve pressure and pain in the area that can be caused by issues such as Morton's neuroma and metatarsalgia. This added support also increases circulation and reduces discomfort caused by ill-fitting footwear.
Follow these easy steps to find your perfect SOLE footbed match.
The thickness of the footbed you choose is dependent on the volume of your shoe type. How does your shoe fit? Please select one.
TIGHT-FITTING FOOTWEAR Ideal for low profile footwear with thin or no factory insoles and slim-fitting footwear such as cycling shoes, cleats, running shoes, dress shoes and casual shoes. MEDIUM-FITTING FOOTWEAR Ideal for most average-volume footwear and shoes with standard factory insoles such as running shoes, sneakers, basketball shoes, tennis shoes, loafers and casual shoes. LOOSE-FITTING FOOTWEAR Ideal for footwear with wiggle room thick factory insoles and a wider shape such as hiking boots, work boots, loose-fitting running shoes and winter boots.
Follow these easy steps to find your perfect SOLE footbed match.
The thickness of the footbed you choose is dependent on the volume of your shoe type. How does your shoe fit? Please select one.
TIGHT-FITTING FOOTWEAR Low profile footwear with thin or no factory insoles such as slim-fitting dress shoes, casual shoes, slim running shoes, cycling shoes and cleats. Low profile footwear with thin or no factory insoles such as slim-fitting dress shoes, casual shoes, slim running shoes, cycling shoes and cleats. MEDIUM-FITTING FOOTWEAR Average-volume footwear and shoes with standard factory insoles such as running shoes, sneakers, basketball shoes, tennis shoes, loafers and casual shoes. Average-volume footwear and shoes with standard factory insoles such as running shoes, sneakers, basketball shoes, tennis shoes, loafers and casual shoes. LOOSE-FITTING FOOTWEAR Footwear with wiggle room and thick factory insoles such as hiking boots, work boots, loose-fitting running shoes and winter boots. Footwear with wiggle room and thick factory insoles such as hiking boots, work boots, loose-fitting running shoes and winter boots.
SOLE now offers footbeds with a built-in metatarsal pad. This is an added element of forefoot support that sits under the transverse arch, the arch behind the ball of the foot that runs across the width of the foot. It lifts and separates toes, putting them back into their natural resting position, to relieve pressure and pain in the area that can be caused by issues such as Morton's neuroma and metatarsalgia. This added support also increases circulation and reduces discomfort caused by ill-fitting footwear.
CONTACT US
SOLE
608 Crescent Circle
Great Falls, MT, 59404
HOURS
8am - 5pm MST
TOLL FREE 1 (855) 949-7653
DIRECT* (403) 204-0907
EMAIL customerservice@yoursole.com
*Canadian number. Long distance or international charges may apply.
All SOLE footbeds are backed by our 90 day footbed guarantee. If you don’t love them for any reason, contact our customer service team for a full refund.
Shop now
90 DAY FOOTBED GUARANTEE
At SOLE, we create footbeds that deliver unrivaled comfort and support. We not only stand behind the quality and performance of every footbed we make, but also the personal satisfaction of our customers.
Your SOLE footbeds are warranted against defects in materials or workmanship, but if you are not satisfied with your SOLE footbeds for any reason at all, simply return them to the point of purchase with your receipt within 90 days of the original purchase for a replacement or refund. If you purchased your footbeds from yoursole.com, please contact customer service at customerservice@yoursole.com for replacement and refund options.
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