WHAT IS THE STATUS OF MY ORDER?
CAN I VIEW MY ORDER HISTORY?
WHERE IS MY ORDER NUMBER?
WHY WAS I CHARGED SALES TAX?
WHY WAS MY ORDER DECLINED?
WHEN WILL MY CREDIT CARD BE CHARGED?
I HAVEN'T RECEIVED AN ORDER CONFIRMATION EMAIL, WHAT'S UP?
HOW DO I CANCEL MY ORDER?
WHICH METHODS OF PAYMENT DO YOU ACCEPT?
WHICH CURRENCY DO YOU USE IN YOUR WEB STORE?
CAN I BUY A SOLD OUT ITEM?
WHAT IF AN ITEM I JUST BOUGHT GOES ON SALE?
CAN I PLACE AN ORDER BY PHONE?
CAN I MAIL YOU MY ORDER?
CAN I SEND AN ITEM AS A GIFT? IF SO, HOW DOES IT WORK?
DO YOU OFFER GIFT CERTIFICATES?
WHAT IS THE STATUS OF MY ORDER?
You can view your order status in the Your Orders section of Your SOLE Account.
CLOSECAN I VIEW MY ORDER HISTORY?
You can view your order history in the Your Orders section of Your SOLE Account.
CLOSEWHERE IS MY ORDER NUMBER?
Your order number is listed in the Your Orders section of Your SOLE Account.
CLOSEWHY WAS I CHARGED SALES TAX?
Sales tax is determined automatically depending on your region. If you have questions about your bill, please call customer service.
CLOSEWHY WAS MY ORDER DECLINED?
Your order might have been declined due to insufficent funds on your credit card, or an error processing your payment. If you are having trouble completing your order, please contact customer service.
CLOSEWHEN WILL MY CREDIT CARD BE CHARGED?
Your card is not charged until your order ships from our warehouse. However, you may notice a credit card authorization notice at the time you place your order.
CLOSEI HAVEN'T RECEIVED AN ORDER CONFIRMATION EMAIL, WHAT'S UP?
There may have been a problem processing your credit card, or other complication with your order. Please contact customer service and we will be glad to help resolve any issues.
CLOSEWHICH METHODS OF PAYMENT DO YOU ACCEPT?
Visa, Mastercard, American Express, and Discover. Sorry, we do not accept Paypal.
CLOSEWHICH CURRENCY DO YOU USE IN YOUR WEB STORE?
Depending on which region you are shopping from, we use different currencies. Our American region uses United States Dollars (USD), Canadian region uses Canadian Dollars (CAD), and our UK region uses British Pounds (GBP).
CLOSECAN I BUY A SOLD OUT ITEM?
No, but you can add the item to your favourites list in Your SOLE Account. Once you've signed in, click on the heart next to the item to add it. Once it is back in stock we will notify you via email.
CLOSEWHAT IF AN ITEM I JUST BOUGHT GOES ON SALE?
Within two weeks of the purchase date we offer price protection, refunding the difference between the price you paid and the price now available.
CLOSECAN I PLACE AN ORDER BY PHONE?
Yes, you can. Please call customer service to place your order.
CLOSECAN I SEND AN ITEM AS A GIFT? IF SO, HOW DOES IT WORK?
Yes, you can. During checkout click on the THIS ITEM IS A GIFT button. You can ship to a different address and we'll make sure no pricing information is visible to the recipient. Sorry, but we don't offer gift wrapping service.
CLOSEWhich footbed is best for me?
Follow these easy steps to find your perfect SOLE footbed match.
Footwear type
The thickness of the footbed you choose is dependent on the volume of your shoe type. How does your shoe fit? Please select one.
TIGHT-FITTING FOOTWEAR Low profile footwear with thin or no factory insoles such as slim-fitting dress shoes, casual shoes, slim running shoes, cycling shoes and cleats. Low profile footwear with thin or no factory insoles such as slim-fitting dress shoes, casual shoes, slim running shoes, cycling shoes and cleats. MEDIUM-FITTING FOOTWEAR Average-volume footwear and shoes with standard factory insoles such as running shoes, sneakers, basketball shoes, tennis shoes, loafers and casual shoes. Average-volume footwear and shoes with standard factory insoles such as running shoes, sneakers, basketball shoes, tennis shoes, loafers and casual shoes. LOOSE-FITTING FOOTWEAR Footwear with wiggle room and thick factory insoles such as hiking boots, work boots, loose-fitting running shoes and winter boots. Footwear with wiggle room and thick factory insoles such as hiking boots, work boots, loose-fitting running shoes and winter boots.
Met pad support
SOLE now offers footbeds with a built-in metatarsal pad. This is an added element of forefoot support that sits under the transverse arch, the arch behind the ball of the foot that runs across the width of the foot. It lifts and separates toes, putting them back into their natural resting position, to relieve pressure and pain in the area that can be caused by issues such as Morton's neuroma and metatarsalgia. This added support also increases circulation and reduces discomfort caused by ill-fitting footwear.
Would you like to include Met Pad options?
Which footbed is best for me?
Follow these easy steps to find your perfect SOLE footbed match.
Footwear type
The thickness of the footbed you choose is dependent on the volume of your shoe type. How does your shoe fit? Please select one.
TIGHT-FITTING FOOTWEAR Ideal for low profile footwear with thin or no factory insoles and slim-fitting footwear such as cycling shoes, cleats, running shoes, dress shoes and casual shoes. MEDIUM-FITTING FOOTWEAR Ideal for most average-volume footwear and shoes with standard factory insoles such as running shoes, sneakers, basketball shoes, tennis shoes, loafers and casual shoes. LOOSE-FITTING FOOTWEAR Ideal for footwear with wiggle room thick factory insoles and a wider shape such as hiking boots, work boots, loose-fitting running shoes and winter boots.
Which footbed is best for me?
Follow these easy steps to find your perfect SOLE footbed match.
Footwear type
The thickness of the footbed you choose is dependent on the volume of your shoe type. How does your shoe fit? Please select one.
TIGHT-FITTING FOOTWEAR Low profile footwear with thin or no factory insoles such as slim-fitting dress shoes, casual shoes, slim running shoes, cycling shoes and cleats. Low profile footwear with thin or no factory insoles such as slim-fitting dress shoes, casual shoes, slim running shoes, cycling shoes and cleats. MEDIUM-FITTING FOOTWEAR Average-volume footwear and shoes with standard factory insoles such as running shoes, sneakers, basketball shoes, tennis shoes, loafers and casual shoes. Average-volume footwear and shoes with standard factory insoles such as running shoes, sneakers, basketball shoes, tennis shoes, loafers and casual shoes. LOOSE-FITTING FOOTWEAR Footwear with wiggle room and thick factory insoles such as hiking boots, work boots, loose-fitting running shoes and winter boots. Footwear with wiggle room and thick factory insoles such as hiking boots, work boots, loose-fitting running shoes and winter boots.
Met pad support
SOLE now offers footbeds with a built-in metatarsal pad. This is an added element of forefoot support that sits under the transverse arch, the arch behind the ball of the foot that runs across the width of the foot. It lifts and separates toes, putting them back into their natural resting position, to relieve pressure and pain in the area that can be caused by issues such as Morton's neuroma and metatarsalgia. This added support also increases circulation and reduces discomfort caused by ill-fitting footwear.
Would you like to include Met Pad options?
TRY RISK FREE
All SOLE footbeds are backed by our 90 day footbed guarantee. If you don’t love them for any reason, contact our customer service team for a full refund.
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