WHAT INFORMATION DOES SOLE COLLECT?
DOES SOLE RECORD SERVER LOGS?
DOES SOLE KEEP EMAILS THAT I SEND TO YOU?
DOES YOURSOLE.COM LINK TO SITES OUTSIDE OF SOLE'S CONTROL?
IF A CUSTOMER SENDS IN A TESTIMONIAL OR ANSWERS A SOLE SURVEY, DOES SOLE USE THE RESPONSE ANYWHERE?
WILL YOU SHARE MY INFORMATION WITH ANYONE?
IS MY INFORMATION SECURE WITH SOLE?
CAN I ACCESS AND UPDATE MY PERSONAL CONTACT INFORMATION?
Visits to our website are logged. These logs of information are used to better understand how people use our site. This analysis is done using the Google Analytics service. We may also make use of Google's advertising features in order to provide you with a more customized experience on our website. These features include: Remarketing with Google Analytics, Google Display Network Impression Reporting, DoubleClick? Platform integrations, and Google Analytics Demographics and Interest Reporting. To learn more about the Google Analytics privacy policy including ways to opt out, please visit: www.google.com/intl/en/analytics/learn/privacy.html
We keep a record of your e-mail address when you sign up for our e-mail list. You can opt-out of this list at any time after signing up for it, and then your e-mail address is removed from our records.
If you create a Your SOLE Account, or are a customer who has placed an order at our web site, we store your shipping and billing addresses, name, email, and phone number.
CLOSEYes. When you visit our websites, we may record your IP address (to direct you to the correct web store for your country), browser type (to optimize your web viewing), your web request (for optimizing your experience with the most relevant information), as well as the time your interaction with our website.
CLOSEYes, we store a record of your communications with us in our customer database. That way we can respond to your requests, attend to your inquiries and provide better service. We may use your e-mail address to communicate with you.
CLOSEWe do not control sites we link to that are outside of the SOLE and ReCORK? groups. This Privacy Policy only applies to SOLE websites. The sites to which we link, or that contain links to yoursole.com, may solicit information from you, collect your data or place cookies on your computer. We strive to only link to reputable companies that we trust.
CLOSESometimes, yes. We reserve the right to reproduce, in printed marketing materials, the web or email campaigns, any testimonials, survey responses, comments to SOLE Facebook postings, or tweets directed at SOLE.
CLOSEWe don't share any customer information with anyone, other than our own subsidiaries. For example, we may share information with our companies that are based in other countries: Edge Marketing Corp., Edge Marketing Sales Inc., SOLE UK Ltd. and ReCORK.ORG.
CLOSEWe do not allow any unauthorized use, access, alteration or disclosure of information and we take appropriate measures to protect against this. Our encryption and security measures are reviewed quarterly by Security Metrics to make sure they are sufficiently robust. Personal information is processed on our servers in Canada.
CLOSEYes, you can access your information in the Your Information section of Your SOLE Account.
CLOSE
CONTACT US
SOLE
2034 Hickory Blvd SW
Lenoir, NC, 28645
HOURS
8am - 5pm MST
TOLL FREE 1 (855) 949-7653
DIRECT* (403) 204-0907
EMAIL customerservice@yoursole.com
*Canadian number. Long distance or international charges may apply.
Follow these easy steps to find your perfect SOLE footbed match.
The thickness of the footbed you choose is dependent on the volume of your shoe type. How does your shoe fit? Please select one.
TIGHT-FITTING FOOTWEAR Low profile footwear with thin or no factory insoles such as slim-fitting dress shoes, casual shoes, slim running shoes, cycling shoes and cleats. Low profile footwear with thin or no factory insoles such as slim-fitting dress shoes, casual shoes, slim running shoes, cycling shoes and cleats. MEDIUM-FITTING FOOTWEAR Average-volume footwear and shoes with standard factory insoles such as running shoes, sneakers, basketball shoes, tennis shoes, loafers and casual shoes. Average-volume footwear and shoes with standard factory insoles such as running shoes, sneakers, basketball shoes, tennis shoes, loafers and casual shoes. LOOSE-FITTING FOOTWEAR Footwear with wiggle room and thick factory insoles such as hiking boots, work boots, loose-fitting running shoes and winter boots. Footwear with wiggle room and thick factory insoles such as hiking boots, work boots, loose-fitting running shoes and winter boots.
SOLE now offers footbeds with a built-in metatarsal pad. This is an added element of forefoot support that sits under the transverse arch, the arch behind the ball of the foot that runs across the width of the foot. It lifts and separates toes, putting them back into their natural resting position, to relieve pressure and pain in the area that can be caused by issues such as Morton's neuroma and metatarsalgia. This added support also increases circulation and reduces discomfort caused by ill-fitting footwear.
Follow these easy steps to find your perfect SOLE footbed match.
The thickness of the footbed you choose is dependent on the volume of your shoe type. How does your shoe fit? Please select one.
TIGHT-FITTING FOOTWEAR Ideal for low profile footwear with thin or no factory insoles and slim-fitting footwear such as cycling shoes, cleats, running shoes, dress shoes and casual shoes. MEDIUM-FITTING FOOTWEAR Ideal for most average-volume footwear and shoes with standard factory insoles such as running shoes, sneakers, basketball shoes, tennis shoes, loafers and casual shoes. LOOSE-FITTING FOOTWEAR Ideal for footwear with wiggle room thick factory insoles and a wider shape such as hiking boots, work boots, loose-fitting running shoes and winter boots.
Follow these easy steps to find your perfect SOLE footbed match.
The thickness of the footbed you choose is dependent on the volume of your shoe type. How does your shoe fit? Please select one.
TIGHT-FITTING FOOTWEAR Low profile footwear with thin or no factory insoles such as slim-fitting dress shoes, casual shoes, slim running shoes, cycling shoes and cleats. Low profile footwear with thin or no factory insoles such as slim-fitting dress shoes, casual shoes, slim running shoes, cycling shoes and cleats. MEDIUM-FITTING FOOTWEAR Average-volume footwear and shoes with standard factory insoles such as running shoes, sneakers, basketball shoes, tennis shoes, loafers and casual shoes. Average-volume footwear and shoes with standard factory insoles such as running shoes, sneakers, basketball shoes, tennis shoes, loafers and casual shoes. LOOSE-FITTING FOOTWEAR Footwear with wiggle room and thick factory insoles such as hiking boots, work boots, loose-fitting running shoes and winter boots. Footwear with wiggle room and thick factory insoles such as hiking boots, work boots, loose-fitting running shoes and winter boots.
SOLE now offers footbeds with a built-in metatarsal pad. This is an added element of forefoot support that sits under the transverse arch, the arch behind the ball of the foot that runs across the width of the foot. It lifts and separates toes, putting them back into their natural resting position, to relieve pressure and pain in the area that can be caused by issues such as Morton's neuroma and metatarsalgia. This added support also increases circulation and reduces discomfort caused by ill-fitting footwear.
CONTACT US
SOLE
2034 Hickory Blvd SW
Lenoir, NC, 28645
HOURS
8am - 5pm MST
TOLL FREE 1 (855) 949-7653
DIRECT* (403) 204-0907
EMAIL customerservice@yoursole.com
*Canadian number. Long distance or international charges may apply.
All SOLE footbeds are backed by our 90 day footbed guarantee. If you don’t love them for any reason, contact our customer service team for a full refund.
Shop now
90 DAY FOOTBED GUARANTEE
At SOLE, we create footbeds that deliver unrivaled comfort and support. We not only stand behind the quality and performance of every footbed we make, but also the personal satisfaction of our customers.
Your SOLE footbeds are warranted against defects in materials or workmanship, but if you are not satisfied with your SOLE footbeds for any reason at all, simply return them to the point of purchase with your receipt within 90 days of the original purchase for a replacement or refund. If you purchased your footbeds from yoursole.com, please contact customer service at customerservice@yoursole.com for replacement and refund options.
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