Contact Us
Need a hand? Solly, our AI chat agent, can help with sizing, fit, product features and general questions. Find Solly in the chat icon at the bottom-right of your screen.
For order-specific questions or anything requiring assistance from our Customer Service team, email is the best way to reach us. We aim to respond within one business day.
Customer Service
Hours: 9am-5pm MDT, Mon-Fri (excl. holidays)
Toll-free: 1-855-949-7653
Direct*: 403-204-0907
Email: customerservice@yoursole.com
*Canadian number. Long distance or international charges may apply.
Phone and voicemail support is available in English only. If you prefer to communicate in another language, please email us and we'll do our best to assist you.
Corporate Office
SOLE
#141-10760 25th Street NE
Calgary, AB, T3N 0A1
Frequently Asked Questions
Find the answers to our customers' most common questions.
footbeds
What's the difference between Active and Performance? Do you have Wide footbeds with a Met Pad? I wear a half size, what do I do? More footbeds Questionsfootwear
How do I wash & care for my SOLE footwear? Where is your footwear made? More footwear Questionsshipping
How do I track my shipment? How does free shipping work? How much does shipping cost? More shipping Questions
136,772,413
corks collected
8,097
cork trees planted